Support

Support through your secure PTC account

For security purposes, please log in to the PTC app to submit a support request. Use your PTC customer email, password and authenticator code. You do not need a WordPress login.

Log in to the app for support

Unable to log in?

If you cannot log in, email [email protected]. Tell us which email address you use for PTC and describe the error. Never send your password, authenticator codes, recovery codes or prescription photographs.

Permission to view your journey

Within the app, you can request help without granting journey access. If you choose to authorise access, PTC support can view one selected saved journey for up to 24 hours. Access is read only, recorded and revocable from your support page.